b'ARTICLEUsing the courageous leadership behaviours from Dare to Lead combined with the Radical Candor model, we can create an environment where clients will be supported by an engaged team that is open to using new technologies and techniques to meet evolving consumer needs. One of the key ways we can ensure our teams are in the right mindset to provide exceptional customer service is through the ongoing development of a trusting and high-functioning team, some key ways we can do this are: Create a Safe Environment: Encourage vulnerability by creating spaces where employees can share their thoughts without fear of judgement. Regular check-ins and team-building activities can help build this safe environment.Lead by Example: Demonstrate empathy and authenticity in all interactions. Whether its a customer complaint orthat contribute to customer satisfaction. an internal issue, approach situationsWhen failures occur, approach them with a genuine desire to understand andas learning opportunities rather than improve. setbacks.Foster Continuous Feedback: ImplementIn balancing careful and thoughtful systems for regular feedback that arehuman leadership with technological both supportive and challenging. Useleadership, we can create working one-on-one meetings, peer reviews, andenvironments that provide our teams customer feedback loops to ensure thatwith the tools, modelled behaviours, and everyone is aligned and accountable. working environment that allows them Celebrate Successes and Learn fromto put the client at the heart of providing Failures: Recognise and reward effortsexcellent customer service.Kerrie Hedley, Chief Operating Officer, XLVetsFollowing graduation from the RVC, I worked in 100% equine practice. I joined the XLVets team in January 2015 as XLVets Equine Business Manager on a maternity cover basis and have never left! I now oversee the operational running of XLVets. Outside of work, Im kept busy by my two year old, two chocolate labradors and three cats. Susan Goodfellow, Chief Marketing Officer, XLVetsBased in the North East, I joined the XLVets team in April 2019. I am passionate about Marketing and Communications with experience across Agriculture, Food and Business Enterprises, start-ups, and business development. Personally, my husband and I farm free-range laying hens and sheep in Northumberland and we have two children.www.inspiredvet.co.uk7'