b'AD FEATUREA partner in success: the Heritage Vets storyEvery veterinary practice has its own unique story. For Becky Keeble BVM&S MRCVS and Sara Murray BVM&S MRCVS, that story began as a shared dream that ultimately led to the foundation of Heritage Vets. The ethos of the Premier Buying Group (PBG) also caught Becky and Saras attention and cemented their decision that Covetrus was the right fit for them.Above and beyondFrom this initial meeting, the pace to practice ownership picked up. Becky says, We wouldnt be in the position we are, with the practice already open and welcoming clients, without Christie, our Covetrus representative. She really went above and beyond, especially in the early days.Becky added that Christies support has remained instrumental throughout the process, helping smooth the inevitable bumps in the road, as well as organising When the practice welcomed its firstteam to be a priority. Having full autonomya pre-launch lunch and learn for Heritage patients on April 22nd 2024, with twoto look after them and help nurture the lovestaff. Christie even came to the practice veterinary nurses and two receptionistsfor the veterinary profession that we bothto help us unpack our first order and make completing the team, it marked theshare was central to that vision. sure we were set up and ready for the off. culmination of months of meticulousShes very much part of the team. planning and anticipation. Finding the right partnerBecky adds that knowing what theySupportive guidanceFirm foundations wanted was one thing but making thatAs the process has unfolded, having a Sara graduated from Edinburgh in 2003,dream a reality was another. Quite earlybuying group that communicates so well and Becky in 2013. Both initially honed theiron we realised we needed a supportivewith the wholesaler has proved invaluable skills in mixed animal practice. As well aswholesale partner who could guide us,and Becky highlighted the value of working their love of clinical work, a dedication tohelp with some of the day-to-day decisionwith PBG, which is part of the Covetrus nurturing teams, building client relationshipsmaking and leave us with more time togroup. Graham at PBG exceeded all our and prioritising the welfare of their patientsfocus on the aspects of practice planningexpectations. If we needed to meet in the laid a solid foundation for what was tothat needed our input. Recruiting our teamevening or at the weekend to fit around come. After leaving their clinical directorfor example. Or researching and pickingour working hours, he would make sure roles at their previous practice, the pairsour laparoscopy equipment. it happened. His knowledge is second to path to practice ownership began. none. Setting up a practice is not without its challenges, but Christie and Graham Building the vision After an introduction to thehave been that safe pair of hands we From the early days of brainstormingteam at Covetrus, Becky says theneeded to help keep our stress levels to an around Beckys kitchen table to finallycomprehensive suite of solutionsabsolute minimum.opening the doors in April 2024, the path to ownership has been a busy, but rewardingthey offered immediately set theA promising futuretime. Becky explains that from the outset,company apart.From the first meeting in November, to the navigating the intricacies of setting up apresent day with a pristine operating suite, practice was challenging. With demandingbustling waiting room and the doors well work lives as well as young families to careA meeting at the London Vet Show provedand truly open, Covetrus has been there for, they were looking for a trusted partnerpivotal. After an introduction to the team atto support Becky and Sara, seamlessly to join them on their journey.Covetrus, Becky says the comprehensiveintegrating with their vision. Becky says, suite of solutions they offered immediatelyThe team at Covetrus feel like part of We had a very clear vision for Heritageset the company apart. With Becky andHeritage Vets. They get us and their Vets. Seeing owners through both theSaras time at a premium, the benefits of anexpertise and shared enthusiasm for the good times and the bad is a privilege. Weintegrated approach to practice set-up andsuccess of the practice is unparalleled. We are passionate about looking after botha single partner handling everything fromcannot wait to see what the future holds.our patients and our clients and wantedpractice management systems to supply that to shine through when owners walkedchain logistics was a game-changer.Visit: www.covetrus.co.ukthrough our doors. But we also wanted our If youve been inspired by Heritage Vets story and want to discover how Covetrus can help you inwww.inspiredvet.co.uk45setting up your own practice, you can contact them on 01387 274 700 or email enquiries@covetrus.com'