b'ARTICLEBrene Browns Dare to Lead is a guide to courageous leadership which focuses on vulnerability, empathy and shared values. Brown describes vulnerability as the emotion we feel during times of uncertainty, risk and emotional exposure. It is what we feel when we put ourselves forward for something but cant control the outcome. Practising vulnerability encourages teams to ask more questions, give each other feedback and be open to receiving feedback, to try new things, to take responsibility for resolving issues and ultimately it leads to continuous improvement and more innovation in businesses. Having a core business value that is focused on your customer and leaders that demonstrably embody that value will encourage the team to do the same. Empathy is a skill that can be active implementation by our technologylearnt, and is critical for authentic human suppliers means there is a need to upskillconnection - it is taking the perspective of current team members and perhapsothers, without judgement.recruit for new roles. Adaptability is a characteristic that will ensure our businesses and teams keep up to speed Empathy is a skill that can with the changes, along with a willingnessbe learnt, and is critical for from leaders to invest in, and ensure that ongoing training is available to teamauthentic human connection members, and a willing curiosity from us- it is taking the perspective of all will help us navigate this period and thrive.others, without judgement.Two leadership models that we think areKim Scotts Radical Candor model focuses useful to explore through a customeron balancing care for our team members service lens are Brene Browns Dare towith direct feedback. This framework for Lead, and Kim Scotts Radical Candor.communication in a customer-oriented business ensures that team members are not only motivated by a shared vision but are also clear on how they can improve and contribute to customer satisfaction. Leaders show genuine concern for their employees well-being and professional growth. This personal investment builds loyalty and morale, driving employees to go the extra mile for customers. By providing clear, constructive feedback we can help team members understand their strengths and areas for improvement. When done with care, this directness fosters a culture of continuous learning and high performance. By encouraging two-way communication, we ensure that feedback is not just top-down but also bottom-up. Employees are more likely to voice concerns, suggest improvements, and share insights about customer needs when they feel heard and respected.6www.inspiredvet.co.uk'