b'ARTICLE We can try it out in a safe learning environment - feel the experience We can reflect as a team of learners - reflect on what has been witnessed We can then think through what might be done differentlyconceptualise our thinkingWe can try it again using different skills to achieve different outcomesexperiment by doingReflecting on the work of Schwartz; within our experiential workshops, held in a convivial atmosphere for high quality You cannot train people for the unexpected, but you can introduce the unexpected intohave on the morale of staff and the their training. - Dame Sue Black benefit to the organisation and clients, will surely thrive more greatly when times learning, we are constantly exploring thereturn to growth and profitability.different experiences and approachesWe hope here that we have given each group member brings. With theplenty of food for thought as to how skilled knowledge of the facilitator andCPD stretches and unlocks the mind. It simulated specialist client, not onlysometimes sounds very worthy and not do we proffer other techniques, butmuch fun, but we can conclude that if in line with Kolb, actively try them outlearning is not fun, then little is achieved. and further explore transfer of clinicalIn our work, the practice team member communications skills practised in themeets with simulated clients who, like workshop, back into the real world. real clients, have a back story and CPD is an Investment carry certain emotions. This brings the CPD is an investment in the individualsurprise elements that team members and should primarily be about raisingwill encounter in real life. Its how to deal confidence. Sadly, as budgets tighten,with these surprises, utilising the team over the years training has been themembers personality and adding in casualty of savings and cutbacks.some new skills, that keeps the training Perhaps, however, this should be the timevibrant and at times challenging. when skilling people to perform theirAs Dame Sue Black, a forensic best should be paramount. anthropologist once said, You cannot train people for the unexpected, but you1.David Kolb Experiential Its true, when looking at the bottom linecan introduce the unexpected into theirLearning.Experience as it is not possible to clearly see the costthe Source of Learning and to income ratio of investment in training.training. Development (2015)Organisations that recognise the positive impact that high quality training can About In-CommunicationAs In-Communication, Christine, Geoff and Alan have put team-based and individual learning at the centre of their work and this has been with all vet practice team members. Using well researched, tried and trusted techniques, they are continually updating their owns skills and knowledge and enjoy bringing to life very practical issues facing the profession in the present day.www.inspiredvet.co.uk17'