Getting to know your client
As vets, the needs of our animal patients are always at the front of our minds. However, what really...
Assessing client satisfaction
Until recently, veterinary practices often took client satisfaction for granted; in fact, many did not even follow up with...
Negotiation: A skill to be nurtured
I was recently shocked to hear that one my good friends was thinking of leaving her job as a...
Generation ME!
Have you ever struggled to understand why the younger generation doesn’t appear to have a work ethic? Can’t see...
Leadership styles
Despite making up an increasing proportion of the veterinary profession, women continue to be significantly underrepresented in leadership roles....
Veterinary women: past, present and future
The gender balance of the veterinary profession has changed dramatically in the last 30 to 40 years and having...
A closer look at work-life balance
The pressure of an increasingly demanding work culture affects the majority of UK industries but with exceptionally long working...
The stale, pale male and the challenges of aging
I was listening to a conversation on the radio the other day about the dominance of men in journalism...
Affordable Vet Care?
One of the most interesting conversations I had at London Vet Show was about affordable vet care. There is...