SEARCH THE WEBSITE...

Leadership & Business

Article

Why it pays to profile your client

 08 May 2015

Understanding your customer base is the secret to making sure the service you provide is second-to-none as well as...

Read Full Story
Article

Getting to know your client

 

As vets, the needs of our animal patients are always at the front of our minds. However, what really...

Read Full Story
Article

Assessing client satisfaction

 

Until recently, veterinary practices often took client satisfaction for granted; in fact, many did not even follow up with...

Read Full Story
Blog

Negotiation: A skill to be nurtured

 19 February 2015

I was recently shocked to hear that one my good friends was thinking of leaving her job as a...

Read Full Story
Article

Generation ME!

 

Have you ever struggled to understand why the younger generation doesn’t appear to have a work ethic? Can’t see...

Read Full Story